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These are South Africa’s top 20 hospitals - as rated by 53,000 patients

These are South Africa’s top 20 hospitals

South Africa’s largest medical aid, Discovery Health, have released a list of 20 leading South African hospitals – as voted by patients. 2018’s list reveals 5 newcomers and 5 hospitals appearing for the fifth consecutive year. 202 hospitals across the country were rated by 53,000 patients according to the Patient Survey Score (PaSS).

South Africa’s largest medical aid, Discovery Health, have released a list of 20 leading South African hospitals – as voted by patients.

The 5th edition of its kind, 202 hospitals across the country were rated by 53,000 patients according to the Patient Survey Score (PaSS).  

The Top 20 list is based on aggregated surveys completed by members of medical schemes administered by Discovery Health, rating their in-hospital experience across various aspects of care.

2018’s list reveals 5 newcomers and and 5 hospitals appearing for the fifth consecutive year.  The survey saw an increase in responders from 14% to 19% of those who were asked to complete it.

“The voice of the patient is powerful and can be used to make a difference in how care is delivered. PaSS creates a systematic and standardised way to capture information about a patient’s experience of care in hospital,” said Dr Roshini Moodley Naidoo, Head of Quality of Care at Discovery Health.

Discovery uses the data to identify gaps that need attention in their healthcare system. The survey is available on its website for members, and can be used to hold hospitals to account.

“For instance, hospitals often respond to PaSS scores by implementing improvement initiatives such as ensuring that better information is available to patients about post discharge care or that nurses listen more carefully and respond to patients’ needs,” said Naidoo.

2018 Top 20 Honours list for Patient Experience of Care: 

The leading hospitals rated by patients in 2018 as offering the best experience of care are listed in alphabetical order. 

  •   Ahmed Al-Kadi Private Hospital 
  •   Busamed Gateway Private Hospital 
  •   Busamed Hillcrest Private Hospital  (5 years)
  •   Busamed Lowveld Hospital (5 years)
  •   Busamed Modderfontein Private Hospital – new to the Top 20
  •   Busamed Paardevlei Private Hospital
  •   Cormed Clinic 
  •   Lenmed Ethekwini Hospital and Heart Centre (5 years) 
  •   Lenmed Shifa Hospital 
  •   Life Bay View Private Hospital 
  •   Mediclinic Hoogland 
  •   Mediclinic Panorama (5 years)
  •   Mediclinic Plettenberg Bay – new to the Top 20
  •   Mediclinic Strand – new to the Top 20
  •   Mediclinic Victoria 
  •   Mediclinic Worcester – new to the Top 20
  •   Melomed Bellville Medical Centre 
  •   Midlands Medical Centre – new to the Top 20
  •   Moot Algemene Hospital
  •   Zuid-Afrikaans Hospital (5 years)

The hospitals were rated according to: 

  • How well nursing staff engage and communicate with patients;
  • How well doctors engage and communicate with patients;
  • How well suited the hospital environment is to the needs of patients e.g. are noise levels kept to a minimum;
  • How well pain is managed;
  • How clearly information about medication is shared with patients;
  • Whether patients are adequately prepared for discharge e.g. are patients given information about symptoms to look out for that may indicate a need to see the doctor again; and
  • An overall hospital rating including whether patients would recommend the hospital to others.

Doctors were given an impressive 85.7% approval rating by patients.

There are 5 newcomers and 5 hospitals appearing for the fifth consecutive year. 

“A number of hospitals appear in the 2018 list for the fourth or fifth year in a row, and we commend them on this excellent achievement, which reflects a consistently high standard of care,” said Naidoo.

Doctors were given an impressive 85.7% approval rating by patients.

There are five newcomers to the Top 20 list in 2018, four hospitals feature for the second time, while three make their third appearance. “A number of hospitals appear in the 2018 list for the fourth or fifth year in a row, and we commend them on this excellent achievement, which reflects a consistently high standard of care,” says Dr Moodley Naidoo.

Doctors were given an impressive 85.7% approval rating by patients.

 


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